Returns Policy

1. Return Period

Items can be returned within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it.

2. Non-Returnable Items

Some items cannot be returned, such as:

• Gift cards
• Opened or used items
• Items marked as non-returnable at the time of purchase

3. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer support at support@totalsports.co.za to request a return authorization.
2. Ship the item back to us, including your order number and a copy of your receipt.
3. Use a trackable shipping service to ensure that your return is received by us.

4. Refunds

Refunds will be processed once we receive and inspect the returned item. We will notify you of the status of your refund via email. If approved, refunds will be credited back to your original method of payment within a reasonable timeframe.

5. Exchanges

If you need to exchange an item for the same item in a different size or color, please contact us at support@totalsports.co.za for further instructions.

6. Contact Us

If you have any questions regarding our returns policy, please feel free to reach out to us at the contact information provided on our Contact Us page.